arta88 Platform Privacy Notice

This page describes what we collect when you use arta88 and how we keep that data protected. We at arta88 gather personal information during account creation, identity verification (KYC), payment processing, and gameplay. Our approach is to collect only what we need to operate securely, comply with local regulations, and resolve disputes fairly.

We process your data across multiple systems: account servers in Jakarta, payment processors connected to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners mobile banking, local payment, online payment, and e-wallet. We also retain logs for compliance and fraud prevention. Our privacy commitments apply regardless of where arta88 users are located, provided our service is available in your jurisdiction.

If you have privacy concerns or want to request access to your data, contact us through arta88 supportWe respond to data access requests within 14 days and to deletion requests within 30 days, subject to legal retention requirements.

What We Collect and Why

When you create an account on arta88, we ask for your email, username, password, and phone number. We use your email for account recovery and notifications. Your phone is optional but helps us send withdrawal confirmations and support alerts.

During KYC verification, we collect your full legal name, date of birth, identity document number, address, and a photo of your ID or passport. We store these securely and use them to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and know-your-customer regulations in jurisdictions where we operate. This is a legal requirement, not optional. We retain KYC documents for 7 years after your account closes, as required by law.

Payment Data and Third-Party Processors

When you deposit using DANA, e-wallet, mobile banking, local payment, or online payment, we do not store your wallet credentials. Instead, we redirect you to the payment provider's secure page. The provider collects your payment details; we receive only a confirmation that the transaction succeeded. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we record your account holder name and last four digits of your account number for reconciliation, but we do not store your full account number or PIN.

We use third-party processors for payment settlement, fraud detection, and identity verification. These processors may store data outside your jurisdiction. We sign data-processing agreements with each processor to ensure they meet our security standards. We do not sell your data to advertisers or data brokers.

Cookies and Tracking

Our arta88 website uses cookies to keep you logged in and to track your session. We also use analytics cookies to understand how users interact with our platform—which pages are visited, how long users stay, and which features are used. These analytics help us improve arta88. You can disable non-essential cookies in your browser settings without losing basic functionality.

Your Rights and Our Commitments on arta88

We at arta88 protect your data using industry-standard encryption (TLS 1.2+), firewalls, and access controls. Our servers are regularly audited for security vulnerabilities. Only our operations team and support staff have access to your personal data, and only when necessary to resolve issues or comply with legal requests.

You have the right to request access to all data we hold about you. You can also request correction of inaccurate information or deletion of data where legally permissible. We will not delete data that must be kept for legal, tax, or fraud-prevention reasons. Submit requests via our support team or to our compliance officer. We confirm receipt within 3 business days and provide a response within the timeframes noted above.

Data Retention and Account Closure

We retain your gaming history and transaction records for 12 months after your last activity on arta88. If you close your account, we keep your KYC documents and payment records for 7 years to comply with local financial regulations. We delete non-essential data (such as support chat logs) after 2 years, unless a dispute or investigation is ongoing.

If your account is suspended due to suspected fraud or violation of our termswe may retain all your data for an extended period to investigate. We notify you of any extended retention and the reason for it.

International Data Transfers

Our arta88 platform operates with data centres and processors in multiple locations. Your data may be transferred to, stored in, or processed outside Indonesia. By using arta88, you consent to such transfers. We ensure all transfers are protected by contractual safeguards that meet or exceed the privacy standards of your jurisdiction.

Changes to This Policy

We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. We notify you of material changes via email or a prominent notice on arta88. Your continued use of our platform after a change means you accept the updated policy. If you do not agree, you may close your account and request we delete your data, subject to legal retention obligations.

Contact Us for Privacy Matters

Our data protection team handles privacy requests and inquiries. You can reach us through arta88 support channels (live chat 9am–11pm Jakarta time) or email (response within 6 hours). For formal legal inquiries or data-processing questions from outside parties, contact our compliance team; we respond within 5–7 business days. If you are in a city served by arta88—Jakarta, Surabaya, Bandung, or Medan—you may also submit a request in writing to our local office.